Follow

How to Submit a Request to the Zift Expert Services Team

You will need to complete a request submission form with pertinent information so that our Expert Services team members can effectively execute your service request.

Complete the following fields:

  1. Select Submit a request.
  2. In the drop down box, CMM Expert Services: Contracted services provided by Zift Solutions.
  3. Your email address: We recommend entering a role based email address so that all requests located in one location.
  4. Subject: Choose a brief, descriptive subject line to identify your issue
  5. Description: Describe the issue you are having, being as specific as possible.  Provide examples and include details such as browser type and version, email address of the user experiencing the issue, ID numbers of pages, organizations and contacts, and any other specific details where appropriate. 
  6. Activity Types: Select the type of activity you want the Zift Team to create for you. You may be prompted to further define the Activity Type. Complete all fields.
  7. Content Submission: Provide your content submission URL containing your resources associated with this campaign.
  8. Attachments: Add an attachment or drop files that the Zift team will need.
  9. Once submitted your ticket will be routed to your account's MOM. The MOM will respond through the ticket. 
Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
© 2017 Zift Solutions, Inc.
Powered by Zendesk